Legal information

1. Company information

Information we are required to display under the Companies Act 2006, the Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015 and the Electronic Commerce (EC Directive) Regulations 2002.

2. Privacy Policy

How Askerly collects, uses, shares and protects personal data, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2.1 Who we are and our role

ARC Investment Group Holdings Ltd (trading as Askerly, "we", "us", "our") provides AI-enhanced customer communication services — voice agents, chat and messaging agents, and related tools — to businesses in the United Kingdom.

We act in two different roles, and which one applies determines how your data is handled:

• As a controller — for visitors to our websites, people who contact us, prospective and current business customers, people who call our demonstration line, and recipients of our own marketing. This Privacy Policy applies in full.
• As a processor — when we operate an AI agent on behalf of a business customer ("Client") and handle the personal data of that Client's callers, messagers and customers ("End Users"). In that case the Client is the controller, the Client's own privacy notice applies, and we process End User data only on the Client's instructions under our Data Processing Agreement. If you contacted a business that uses Askerly, please direct privacy requests to that business in the first instance; we will assist them in responding.

2.2 Personal data we collect

Information you give us

• Enquiry and demo requests: name, business name, business type, mobile number, email address, preferred contact time, and anything you write to us.
• Call-back requests: your telephone number.
• Account and billing data (Clients): contact details, company details, users you authorise, billing address, payment details (processed by Stripe — we never see or store full card numbers), invoices and payment history.
• Agent configuration (Clients): the business information, scripts, knowledge base content, opening hours, prices, policies and tone-of-voice guidance you provide so that we can build your agent.
• Correspondence: emails, messages and notes of calls with you.

Information collected automatically

• Demonstration line calls: if you call our demo number, we record the call and produce an automated transcript. Your caller number (CLI), the date, time and duration of the call, the recording and the transcript are retained. You are told the call is recorded at the start.
• Platform usage (Clients): log-in records, IP address, device and browser information, actions taken in the dashboard, call and message logs, credit usage and error logs.
• Website analytics: see the Cookie Policy. Our web host (Netlify, Inc.) also keeps standard server logs including IP address, user agent and pages requested, for security and reliability.

Information from third parties

• Referral and advertising platforms (for example Meta) may tell us that you clicked one of our advertisements, via campaign identifiers in the link.
• Publicly available business information (for example Companies House, your website) to understand your business before a consultation.

We do not intentionally collect special category data (such as health, religious or biometric data) about website visitors or Clients. Voice recordings are not used for biometric identification.

2.3 Why we use your data and our lawful bases

Where we rely on legitimate interests we have balanced those interests against your rights and freedoms. You can ask us for details of that assessment.

2.4 Automated decision-making and AI

Our agents use artificial intelligence to understand and respond to conversations, capture details, and carry out tasks such as recording a booking request. They do not make decisions that produce legal effects or similarly significant effects on you without human involvement. In particular, Askerly agents capture information and provide summaries; they do not make hiring, credit, admission or eligibility decisions — those remain with the organisation deploying the agent and its people. Where an agent cannot resolve a matter, it flags it for a person. You can ask to speak to a person at any time during an interaction with an Askerly-powered agent. For more on how our AI works and what callers are told, see the Call Recording & AI Disclosure Notice.

We do not use the content of Client or End User conversations to train general-purpose AI models available to other customers. Conversation content is used only to operate, evaluate and improve the specific service provided to that Client, and in de-identified aggregate form for quality monitoring, unless the Client agrees otherwise in writing.

2.5 Who we share data with

We share personal data only where necessary, with:

• Service providers (processors) who host our platform, provide telephony and messaging connectivity, speech-to-text, AI language models, text-to-speech, email, calendars, storage, analytics, payments and customer support tools. They act on our documented instructions under written contracts. The current list is in Sub-processors.
• Our Clients — where we act as their processor, conversation data is shared with the Client whose agent you interacted with.
• Professional advisers such as accountants, auditors, insurers and lawyers, under confidentiality.
• Authorities where required by law, court order or to protect rights, property or safety.
• A buyer or successor in the event of a merger, acquisition, restructuring or sale of assets, subject to this Policy.

We do not sell personal data.

2.6 International transfers

Some of our service providers are located, or store data, outside the United Kingdom, including in the European Economic Area and the United States. Where personal data leaves the UK we rely on one or more of the following safeguards: a UK adequacy regulation (including for the EEA, and for US organisations certified under the UK Extension to the EU–US Data Privacy Framework); the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with a transfer risk assessment; or, exceptionally, a derogation permitted by law. You may request a copy of the relevant safeguard by contacting us.

2.7 How long we keep data

2.8 How we protect data

We use encryption in transit (TLS) and at rest with our providers, role-based access controls, multi-factor authentication for administrative access, logging and monitoring, least-privilege staff access, vetting of sub-processors, and regular review of our security measures. No system is perfectly secure; if we become aware of a personal data breach that is likely to result in a risk to you, we will notify the Information Commissioner's Office within 72 hours where required and inform affected individuals without undue delay where the risk is high.

2.9 Your rights

Under UK GDPR you have the right to: access your personal data; have inaccurate data rectified; have data erased in certain circumstances; restrict processing; object to processing based on legitimate interests and to direct marketing at any time; data portability for data you provided to us under contract or consent; withdraw consent at any time where consent is our basis; and not to be subject to solely automated decisions with legal or similarly significant effects.

To exercise any right, email hello@askerly.ai. We will respond within one month (extendable by two months for complex requests, in which case we will tell you). We may need to verify your identity. There is normally no fee.

You also have the right to complain to the Information Commissioner's Office (ico.org.uk, helpline 0303 123 1113). We would welcome the chance to address your concern first.

2.10 Children

Our websites and services are directed at businesses and adults. We do not knowingly collect personal data from anyone under 18 as a Client or website user. Where a Client's End Users may include children, the Client is responsible for ensuring its use of Askerly is appropriate and lawful.

2.11 Changes

We may update this Policy. Material changes will be signposted on our website and, for Clients, by email. The effective date at the top shows when it was last changed.

3. Call Recording & AI Disclosure Notice

What callers and messagers are told, why we record, and the legal framework: UK GDPR, the Privacy and Electronic Communications Regulations 2003 (PECR), and the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.

3.1 Our demonstration line

Calls to +44 7886 079994 are answered by an AI agent. At the start of every call the agent states, in substance, that you are speaking to Askerly's AI assistant and that the call is recorded and transcribed for quality, training and service improvement. If you do not wish to be recorded, please end the call and contact us by email instead.

3.2 Why we record

• To evaluate the accuracy and quality of the agent's responses and improve the service.
• To establish facts relevant to a booking, request or complaint.
• To detect and prevent misuse, fraud and abuse.
• To meet our legal and regulatory obligations.

These purposes are among those permitted under the Lawful Business Practice Regulations. Our lawful basis under UK GDPR is legitimate interests, and the recording announcement ensures fairness and transparency.

3.3 Agents operated for our Clients

Each Client's agent is configured to announce, at the beginning of each call, that the caller is speaking to an AI assistant acting for the Client and, where recording is enabled, that the call is recorded. Clients are contractually required to keep this announcement enabled, to publish their own privacy notice covering calls and messages, and not to use the service in a way that misleads callers into believing they are speaking to a human. If a caller asks whether they are speaking to a person or a machine, the agent will answer truthfully.

3.4 Messaging channels

For WhatsApp, website chat and social messaging, the agent identifies itself as an AI assistant in its first message or in the persistent chat header. WhatsApp business messaging is initiated only to individuals who have opted in in accordance with WhatsApp's business messaging policies and PECR.

3.5 Your choices

You may ask an Askerly agent to be transferred to, or called back by, a person, and you may ask the business you contacted to delete a recording, subject to that business's legal obligations. Requests about our own demonstration line can be sent to hello@askerly.ai.

4. Cookie Policy

Cookies and similar technologies used on askerly.ai and its subdomains, in accordance with PECR and UK GDPR.

4.1 What we use

4.2 Managing cookies

You can change your choices at any time using the cookie settings link in the website footer (where available), or by deleting cookies in your browser settings. Blocking strictly necessary cookies may stop parts of the platform from working.

4.3 Other technologies

Our website is hosted by Netlify, Inc., which keeps standard server logs for security. Email we send may contain a small image that tells us whether it was opened; you can block images in your email client to prevent this.

5. Website Terms of Use

Terms that apply to anyone visiting askerly.ai and its subdomains. Use of the Askerly platform itself is governed by the Terms of Service.

1. Acceptance. By using this website you agree to these Terms of Use, our Privacy Policy and our Cookie Policy. If you do not agree, please do not use the site.
2. Information only. Content on this site is provided for general information about our services. It is not advice, and it does not form part of any contract unless expressly incorporated. Illustrative figures, example conversations and sample dashboards are for demonstration and do not represent any particular customer's results.
3. Accuracy. We try to keep the site accurate and up to date but do not guarantee that it is free from errors or omissions. Prices shown are indicative, exclude VAT unless stated, and are confirmed in your order.
4. Intellectual property. The site, its design, text, graphics, logos, the Askerly name and mark, and all software are owned by us or our licensors and protected by copyright, trade mark and other laws. You may view and print pages for your own business evaluation only. No other use is permitted without our written consent.
5. Acceptable use. You must not misuse the site, including by introducing malicious code, attempting unauthorised access, scraping, submitting false or abusive enquiries, or using the demonstration line for any unlawful, abusive or harassing purpose.
6. Third-party links. Links to other sites are provided for convenience. We are not responsible for their content or privacy practices.
7. Availability. We may change, suspend or withdraw any part of the site at any time without notice.
8. Liability. To the fullest extent permitted by law we exclude liability for any loss or damage arising from use of, or reliance on, the site. Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.
9. Law. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.

6. Terms of Service

The agreement between ARC Investment Group Holdings Ltd trading as Askerly ("Askerly", "we") and the business that subscribes to the Askerly services ("Client", "you"). These Terms, the order confirmation, the Acceptable Use Policy and the Data Processing Agreement together form the "Agreement". They are business-to-business terms; the services are not offered to consumers.

6.1 The services

Askerly provides AI-powered communication agents that can answer and place telephone calls, respond to WhatsApp, website chat and social messages, capture enquiries and booking requests, and log conversations to a dashboard at app.askerly.ai (the "Services"). The scope, channels, usage allowance and price of your Services are set out in your order confirmation ("Order").

6.2 Onboarding and set-up

1. Your relationship manager will build and configure your agent using the information you provide. You must supply accurate, complete and lawful information (business details, prices, policies, knowledge content, scripts) and keep it up to date. The agent's answers are only as good as the information you give it.
2. You will be asked to approve your agent before it goes live. Approval confirms that its greeting, disclosure announcement, tone and knowledge reflect your requirements.
3. Set-up fees (if any) are stated in the Order and are non-refundable once work has begun.

6.3 Telephone numbers and channels

1. We will provision a telephone number for your agent or, where supported, arrange for your existing number to be forwarded. Numbers provisioned by us remain under our (or our carrier's) control and may be reassigned 30 days after the Agreement ends unless ported at your request and subject to carrier rules.
2. WhatsApp, chat and social channels depend on third-party platforms and their policies. You must hold the necessary accounts, approvals and opt-ins, and we are not responsible for changes those platforms make.
3. The Services are not a substitute for emergency services and must not be relied on for emergency communications.

6.4 Fees, usage and payment

1. Plans. We offer three plans — Never Miss, Always On and All In — at the monthly prices and with the monthly minute allowances published on our website at the time of your Order and confirmed in it. All prices are in pounds sterling and exclude VAT, which will be added if and when we are VAT registered.
2. Setup fee. A one-off setup fee of £599 (or the promotional setup fee stated in your Order) is payable before onboarding begins. It covers your relationship manager building, training, testing and launching your agent. The setup fee is non-refundable, including if you cancel during the trial period.
3. Trial. When the setup fee has been paid, your first 14 days on your chosen plan, counted from the date your agent goes live, are free of plan fees. If you give notice to cancel before the end of the 14 days, no plan fee is charged and the Agreement ends when the trial ends. Otherwise plan fees begin on day 15.
4. Payment. Plan fees are billed monthly in advance by card through Stripe. You authorise us to charge your card on each renewal date. Annual payment in advance is available at a 10% discount and is non-refundable except as set out in 6.5.
5. Usage. Minutes included in your plan reset each monthly billing period and do not roll over. Calls, messages and other usage beyond your allowance are charged at the per-minute or per-message rates stated in your Order and billed in arrears with the next monthly payment. Usage is measured by our platform, whose records are conclusive save for manifest error.
6. Changes. We may change prices on 30 days' written notice; changes take effect at your next renewal, and you may terminate before then if you do not accept them. You may move between plans at any renewal.
7. Late payment. If a payment fails we will retry and notify you; Services may be suspended if payment is not received within 7 days of notice. Overdue amounts bear interest under the Late Payment of Commercial Debts (Interest) Act 1998.

6.5 Term and termination

1. The Agreement starts on the date of your Order. Monthly plans renew automatically each month unless either party gives at least 30 days' written notice; annual plans run for 12 months and renew for a further 12 months unless notice is given at least 30 days before the renewal date. On an annual plan terminated early by you, no refund of the unused period is due except where you terminate because of our material breach or a price change you do not accept.
2. Either party may terminate immediately if the other commits a material breach not remedied within 14 days of notice, becomes insolvent, or ceases business.
3. On termination we will stop the Services, deactivate your agent and numbers, provide export of your conversation data on request within 30 days, and then delete your data in accordance with the Data Processing Agreement. Fees accrued to the date of termination remain payable.

6.6 Your responsibilities

1. You are the controller of your End Users' personal data. You must have a lawful basis for the agent's processing, publish a privacy notice covering AI-assisted calls and messages, and keep the AI and recording disclosure announcement enabled.
2. You must comply with the Acceptable Use Policy, PECR and all applicable telecoms, consumer protection, advertising and sector rules (for example Ofcom's rules on persistent misuse, the Telephone Preference Service for any outbound marketing calls, and WhatsApp's business messaging policies).
3. You must keep your log-in credentials secure and are responsible for all activity under your account. Tell us immediately about any suspected unauthorised use.
4. You must review your agent's outputs and the information in your dashboard regularly, and act on items flagged for human attention. Askerly does not monitor individual conversations on your behalf.

6.7 Our responsibilities and service levels

1. We will provide the Services with reasonable skill and care, in accordance with the description in the Order and this Agreement.
2. We aim for high availability of the platform but do not guarantee uninterrupted service. Planned maintenance will be notified where practicable. The Services depend on telephony carriers, messaging platforms, AI model providers and internet connectivity outside our control.
3. Support is available 24 hours a day, 7 days a week through Askerly's own AI assistant on +44 7886 079994 and by email at hello@askerly.ai. Where an issue needs a person, a member of our team will respond within one working day (Monday to Friday, excluding English bank holidays).

6.8 The nature of AI services

AI agents generate responses probabilistically. Although configured, tested and monitored with care, an agent may occasionally misunderstand a request, give an incomplete answer, or fail to capture a detail. You acknowledge this inherent characteristic, agree that the Services are provided to assist and not replace your judgement, and agree to maintain reasonable checks (such as reviewing booking requests and flagged conversations). We do not warrant that the agent's outputs will be error-free or will achieve any particular commercial result.

6.9 Intellectual property

1. We (and our licensors) own the platform, the agent technology, models, prompts, templates and all improvements. You receive a non-exclusive, non-transferable licence to use the Services for your internal business purposes during the Agreement.
2. You own your business content, your brand and your conversation data. You grant us a licence to use them solely to provide, secure and improve the Services for you.
3. You must not reverse engineer, copy, resell or white-label the Services, or use them to build a competing product, without our written agreement.

6.10 Confidentiality

Each party will keep the other's confidential information confidential, use it only for the purposes of the Agreement, and protect it with at least reasonable care, for the term of the Agreement and five years afterwards. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

6.11 Data protection

The Data Processing Agreement applies to all personal data we process on your behalf and forms part of this Agreement.

6.12 Warranties and disclaimers

Each party warrants that it has authority to enter the Agreement. Except as expressly stated, all warranties, conditions and terms implied by law are excluded to the fullest extent permitted, including any implied terms of satisfactory quality or fitness for purpose.

6.13 Limitation of liability

1. Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited.
2. Subject to (1), neither party is liable for loss of profit, revenue, business, goodwill, anticipated savings, or data (other than our obligations under the Data Processing Agreement), or for any indirect or consequential loss.
3. Subject to (1) and (2), our total liability arising in connection with the Agreement in any 12-month period is limited to the fees paid by you in that period, or £1,000, whichever is greater.

6.14 Indemnity

You will indemnify us against claims, fines and losses arising from your breach of the Acceptable Use Policy, your failure to comply with data protection or telecoms law in your use of the Services, or content or instructions you provide.

6.15 Suspension

We may suspend the Services immediately if we reasonably believe your use breaches the Acceptable Use Policy or the law, creates a security risk, or is the subject of a complaint from a carrier, platform or regulator, and will tell you as soon as practicable.

6.16 Enterprise agreements

Enterprise customers are governed by a separate written agreement, which takes precedence over these Terms where the two differ. A data processing agreement is available on request, and data retention, security measures and support commitments are set out in that agreement.

6.17 General

• Changes: we may update these Terms on 30 days' notice; continued use after that date is acceptance.
• Assignment: you may not assign the Agreement without our consent; we may assign to a successor of our business.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control.
• Entire agreement: the Agreement is the whole agreement between us and supersedes prior discussions.
• Notices: by email to the addresses in the Order and to hello@askerly.ai.
• Third parties: no one other than the parties may enforce the Agreement.
• Law and courts: the law of England and Wales; exclusive jurisdiction of its courts.

7. Acceptable Use Policy

Rules for using Askerly agents, numbers and messaging channels. Breach may lead to suspension or termination.

You must not use, and must not allow anyone else to use, the Services to:

• make unsolicited marketing calls to numbers registered with the Telephone Preference Service or Corporate TPS, or to anyone who has told you they do not want such calls;
• send marketing messages by WhatsApp, SMS or other electronic means without the prior consent required by PECR and the relevant platform's policies;
• make silent, abandoned, repetitive or nuisance calls, or exceed call-frequency limits set by Ofcom or by us;
• present a false or misleading caller identity, spoof numbers, or claim to be a public body, emergency service or another business;
• cause an agent to deny being an AI, or disable the AI and recording disclosure announcement;
• collect payment card, health, or other special category data by voice or message unless we have agreed a compliant configuration in writing;
• engage in debt collection, political campaigning, gambling, adult, firearms, pharmaceutical or other regulated activities without our prior written approval and any required licences;
• harass, threaten, defame, discriminate against or deceive any person;
• infringe intellectual property or privacy rights, or upload content that is unlawful or that you do not have the right to use;
• attempt to extract, reverse-engineer or manipulate the underlying models or prompts, or to use the Services to build a competing product;
• test the security of the platform without written permission, introduce malware, or interfere with other customers' use.

We may investigate suspected breaches, monitor usage patterns for abuse, and cooperate with carriers, platforms and regulators. Report abuse to hello@askerly.ai.

8. Data Processing Agreement

The terms required by Article 28 UK GDPR governing personal data we process on behalf of a Client. Forms part of the Terms of Service.

8.1 Details of processing

8.2 Client obligations

The Client warrants that it has a lawful basis for the processing, has provided all necessary notices (including recording and AI disclosures) and obtained any necessary consents, and that its instructions comply with the law.

8.3 Our obligations

We will: process personal data only on the Client's documented instructions (including those given through the platform settings), unless required by law, in which case we will inform the Client unless prohibited; ensure staff are bound by confidentiality; implement the technical and organisational measures in 8.6; assist the Client with data subject requests, DPIAs and consultation with the ICO, taking into account the nature of the processing; make available information necessary to demonstrate compliance and allow audits under 8.7; and inform the Client if we believe an instruction infringes data protection law.

8.4 Sub-processors

The Client gives general authorisation for us to appoint the sub-processors listed in Sub-processors. We will give at least 30 days' notice of any intended addition or replacement by updating that list and notifying Client account contacts by email. The Client may object on reasonable data-protection grounds within that period; if we cannot resolve the objection the Client may terminate the affected Services without penalty. We impose on each sub-processor written terms materially equivalent to this DPA and remain liable for their performance.

8.5 International transfers

We will not transfer personal data outside the UK without ensuring an appropriate safeguard under Chapter V UK GDPR (adequacy regulations, the IDTA, or the UK Addendum to the EU SCCs, with a transfer risk assessment).

8.6 Security measures

• Encryption of data in transit (TLS 1.2 or higher) and at rest.
• Role-based access control, unique user accounts, multi-factor authentication for administrative access, and prompt revocation on leaving.
• Logging and monitoring of platform access and administrative actions.
• Segregation of Client data within the platform.
• Vendor due diligence and contractual controls for sub-processors.
• Backup and recovery procedures; business continuity planning.
• Staff data protection and security training; confidentiality undertakings.
• Incident response procedure, including breach assessment and notification.

8.7 Audit

On reasonable written notice, no more than once per year unless required by a regulator or following a breach, the Client may audit our compliance with this DPA. We may first satisfy the request with our written responses, third-party certifications or audit reports from us or our sub-processors. On-site audits will be conducted during business hours, with minimal disruption and subject to confidentiality.

8.8 Personal data breach

We will notify the Client without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting the Client's data, providing the information reasonably required to enable the Client to meet its 72-hour notification obligation, and will cooperate in investigation, mitigation and remediation.

8.9 Return and deletion

During the Agreement, the Client may configure retention periods and delete data via the platform. Within 30 days after the end of the Agreement we will, at the Client's choice, return the personal data in a commonly used format and/or delete it, and delete existing copies unless law requires retention, in which case we will isolate and protect it and delete when the requirement ends. Backups are overwritten in the ordinary cycle within [e.g. 90] days.

8.10 Liability

Liability under this DPA is subject to the limitations in the Terms of Service, save that nothing limits either party's liability to data subjects or regulators where the law does not permit it.

9. Sub-processors

Third parties that process personal data on our behalf in delivering the Services. Confirm each entry with the provider's own documentation before publishing.

Last updated: 1 September 2026. To receive notice of changes, email hello@askerly.ai with the subject "Sub-processor updates".

10. Marketing & Communications

How we market our own services, and the standards we apply to outbound activity run through Askerly.

10.1 Our marketing to you

We may contact business contacts about Askerly services by email or telephone where we have a legitimate interest to do so and, for individual subscribers (sole traders and partnerships), where you have consented or where the "soft opt-in" applies. We screen outbound marketing calls against the Telephone Preference Service and Corporate Telephone Preference Service. Every marketing email includes an unsubscribe link, and you can opt out at any time by emailing hello@askerly.ai. Opting out will not affect service communications about your account.

10.2 Call-back requests

If you enter your number in a "call me back" form, we (or an Askerly agent acting for us) will call you once to arrange your demonstration. This is a solicited call made at your request. Your number is retained under the Privacy Policy retention periods.

10.3 Outbound campaigns run for Clients

Where a Client uses Askerly for outbound calls or messages, the Client is responsible for the lawfulness of the campaign, including consent, TPS/CTPS screening, calling-hours restrictions, presentation of a valid caller number, and honouring opt-outs. We provide tools to support compliance (for example blacklists and disclosure announcements) and may suspend campaigns that appear to breach the Acceptable Use Policy.

11. Accessibility Statement

We want as many people as possible to be able to use our websites and services. Our sites are designed to be usable on mobile devices, with readable text sizes, sufficient colour contrast, keyboard-operable controls, labelled form fields and reduced-motion support for users who have that preference set. We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA and continue to improve. Our AI voice agents offer callers the option to reach a person, and our messaging channels provide a text alternative to telephone contact.

If you experience difficulty accessing any part of our website or services, or need information in an alternative format, contact hello@askerly.ai and we will do our best to help.

12. Complaints & Contact

We take complaints seriously and aim to resolve them quickly and fairly.

1. Contact us at hello@askerly.ai or +44 7886 079994, or in writing to 17 Plumbers Row, Unit D, Upper Ground Floor, London E1 1EQ. Tell us what happened, when, and what you would like us to do.
2. We will acknowledge your complaint within 2 working days and aim to give a full response within 10 working days. If it will take longer we will tell you why and when to expect a reply.
3. If you are not satisfied, you may ask for the matter to be reviewed by Jeffrey Ali, Director.
4. Data protection complaints may also be raised with the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
5. Telecoms concerns such as nuisance calls may be reported to the ICO (for marketing calls) or Ofcom (for silent or abandoned calls).

All privacy requests and general enquiries: hello@askerly.ai