Askerly is trained on your business specifically. These are the situations it handles, industry by industry — and the enterprise features behind them.
Every call is classified as it ends — complaint, praise, booking, enquiry — and complaints or urgent issues are flagged straight to your team as a ticket, WhatsApp or email, before the caller has cooled down.
Divert-on-busy sends the calls you can't take to Askerly. Or, if a call does slip, an automation rings the caller back within seconds with your agent.
Job type, location, timing, photos over WhatsApp — the details a trade needs to price a job, collected properly and passed on. No more "can you call me back about a quote?"
Order status, appointment details, account information — pulled from your Shopify, HubSpot, Zoho or Google Sheets while the caller is on the line.
Repeat customers are recognised by number and greeted with context, so nobody explains themselves twice.
Agents can be configured in the languages your customers actually speak, with the same voice quality and the same knowledge.
Each example is a real situation your agent is built to handle. Yours is trained on your services, prices and policies.
"Table for six on Saturday — and one of us is coeliac."
Checks availability, captures the booking request and the dietary note, confirms by text.
Booking in your calendar, note attached, no interruption to service.
"My boiler's gone and I've got a baby in the house — can someone come today?"
Recognises urgency, captures address and fault, flags it as urgent to your on-call engineer and tells the caller what happens next.
An urgent ticket on your phone within seconds — and a customer who knows help is coming.
"Can I move Thursday's appointment to next week, same time?"
Finds the booking, offers alternatives, updates the calendar and sends a confirmation.
A rearranged diary — and a client who didn't have to leave a voicemail.
"I'm a tenant at 14 Elm Road, there's water coming through the ceiling."
Triages it as urgent maintenance, captures the details, notifies the property manager immediately.
Emergency logged and escalated before it becomes a claim.
"How much for a full service on a 2019 Golf, and can you do it Tuesday?"
Answers from your price list, captures the booking request, confirms drop-off details.
A booked job with the details your workshop needs.
"I need advice about a dismissal — is that something you do?"
Handles the first enquiry with care, captures the matter type and contact details, books a consultation.
A qualified enquiry and a scheduled call — no receptionist bottleneck.
"I ordered last Tuesday, order 4471 — where is it?"
Looks up the order in your store system mid-call and answers with the tracking status.
One less "where's my order" ticket for your team.
"Is the Level 3 course still open for September, and what does it cost?"
Answers from your prospectus, captures the enquiry and books a call-back with admissions.
A warm lead with the course they want, before your competitor answers.
"We land at 11pm — can we still check in, and is there parking?"
Answers policy questions instantly and passes special requests to the front desk.
Guests reassured, front desk uninterrupted.
For multi-site and higher-volume businesses, Askerly connects over SIP to your existing telephony — no rip-and-replace.
Bring your own numbers and phone system. Askerly sits behind your existing lines and answers whatever you route to it — overflow, out-of-hours, or everything.
Callers are answered in parallel rather than stacked in a queue. Five people ringing at once get five conversations, not hold music.
Sales, support, accounts — the agent qualifies the reason for the call and warm-transfers to the right person with context, or takes a message when they're unavailable.
If your business has a phone that rings, Askerly can be trained for it. Tell us about yours and we'll build a working example agent to prove it.